Welcome to the Intelligent Construction Technical Support Center!
Services are provided by The Transtec Group, a Terracon Company, with the most extensive experience in intelligent construction technologies since 2007.
We provide the following services:
- HelpDesk Support: Online and phone support.
- Training Workshops: Lecturer-led on-site or online training workshops.
- Field Project Support: On-site field support, just-in-time-training (JITT), and data management/analysis/reporting.
- Support Package: Protocol development, customized training, IC-PMTP-DPS project field support, data analysis/reporting, specification development/refinement, industry feedback, and an executive summary report.
We provide online HelpDesk support, followed by online meetings or phone calls if necessary. The scope of the HelpDesk support includes all questions on:
- Veta software, including download, installation, data import, analysis, and reporting
- Intelligent Compaction (IC)
- Paver-Mounted Thermal Profiling (PMTP)
- Dielectric Profiling System (DPS)
The technical support cost is as follows:
- Starting a new ticket: USD $200
- Resolving issues and closing a ticket: billed at USD $250/hour for the service hours exceeding one hour.
Please contact us and pay to start a new HelpDesk Support ticket.
We provide lecturer-led Intelligent Construction Data Management (ICDM) and Veta training workshops, typically in a one-day format or a half-day format. The workshop goals are:
- To understand the basics of the Intelligent Compaction (IC), Paver-Mounted Thermal Profiles (PMTP), Dielectric Profile System (DPS) technologies, and Veta software.
- To understand DOT IC/PMTP/DPS specifications and how to meet the requirements
- To understand the IC/PMTP/DPS data collection, data characteristics, and troubleshooting.
- To practice hands-on Veta analysis to understand how to meet DOT’s expectations.
A typical workshop agenda looks like:
08:30 am Veta software setup and checks
09:00 am Session 1 – IC/PMTP/DPS Basics
09:45 am Session 2 – IC/PMTP/DPS Field Data Collection & Management (I)
10:30 am Break
10:45 am Session 3 – IC/PMTP/DPS Field Data Collection & Management (II)
12:00 pm Break
01:00 pm Session 4 – IC/PMTP/DPS Data Analysis & Interpretation
02:15 pm Break
02:30 pm Session 5 – IC/PMTP/DPS Troubleshooting
03:30 pm Session 6 – Review and Discussion
04:00 pm Adjourn
The format of the training workshops can be customized to meet any local needs (e.g., a combination of PMTP, IC, and DPS). The workshop cost is typically a lump sum, depending on the workshop’s location and the number of attendees.
We provide field project support that includes any combination of the following:
- On-site field technical support: includes one of our technical staff on-site for the first 2 to 3 days of construction to provide technical support.
- Just-in-time-training (JITT): includes 4 to 8 hours of hands-on Veta classroom and ICT field training. ICT field training can be combined with ICT dealers’ support.
- Data management/analysis/reporting: includes exporting and downloading data files, Veta analysis, identifying issues and solutions, generating reports, etc.
We provide a complete package of IC-PMTP-Veta support for agencies or companies. The package can be a combination of the following:
- Protocol development: Protocol for IC/PMTP project planning, data file management, checklists, and standard forms.
- Training: Lecturer-led on-site training workshops on ICDM/Veta
- IC/PMTP field support: On-site field project support, just-in-time training, troubleshooting, etc.
- Data analysis and reporting: Data management, analysis, issues and solutions, and reporting.
- Specification development/refinement: Reviews and comments on new IC and PMTP specification development or refinement of existing specifications
- Industry feedback: Conduct meetings and assist in resolving technical issues.
- Executive summary: Conduct a summary report, presentation, and questions-and-answers for agency executives.
Please contact us and start a complete support package contract.
Support Staff
The Intelligent Construction Technical Support Center Staff is led by Dr. George K. Chang, Director of Research at The Transtec Group. Support staff also includes Jason Dick, the developer of Veta, and Amanda Gilliland, an ICDM/Veta workshop trainer.
Dr. George Chang
Senior Engineering ConsultantDr. George Chang is recognized as the world expert on pavement smoothness and intelligent compaction/construction technologies. His research, teaching, specification development and software tools (such as ProVAL and Veta) have helped made significant technology advancements in the above fields. Dr. Chang has been the principal investigator for numerous projects that enhancing pavement materials/structures, pavement surface characteristics, etc. Recognized for his energetic, lively teaching style, Dr. Chang delivers hundreds of smoothness and intelligent compaction/construction related workshops around world. His research work has been featured in over 50 professional publications and 100+ reports.
Amanda Gilliland
Senior EngineerAmanda has over eight years of hands-on experience with intelligent compaction/construction technologies. Prior to working for The Transtec Group, she worked in Alaska for a heavy civil general contractor specializing in highway and airport construction. They were the first contractor in Alaska to use intelligent compaction and Amanda understands how to successfully implement new technologies at the project level. She used intelligent compaction as a quality control tool to consistently achieve maximum density bonuses and is a valuable resource for agencies and contractors wanting to implement and benefit from intelligent construction technologies.
Jason Dick
Computer Programmer and Data Management SpecialistJason has written numerous pavement software applications, ranging from design to post-construction. He is responsible for architecting the non-analytical portions of several engineering applications, such as ProVAL, Veta, HIPERPAV, COMPASS, and SmartCure. He has developed and managed several websites using content managements systems and database-driven, interactive sites. Mr. Dick’s extensive understanding of both software development and the pavement industry enables him to produce computerized guidelines and multimedia tools that are robust in structure yet simple to use. His cross-talents in both software and the Internet often reduce total development time, as the same files can quickly become presentation slides, web pages, or help files.
